Our policy lasts 15 days from the day you receive the item. You will receive a tracking number once item has been shipped out.
If 15 days have gone by since receiving your item, unfortunately we can’t offer you a refund or exchange. Please note sale items are not refundable.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns for products that are not broken/defective or which you have changed your mind on after receiving.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
You MUST contact us prior to sending your return. Please email us: firstname.lastname@example.org
Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
A full refund (or a replacement product) will be issued after we have received, inspected and confirmed that the returned products meet the qualifications to be refunded or exchanged. Please note sale items are not refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Because we process our orders at the warehouse at the end of every day, if you want to cancel an order you've just placed, please notify us within 24 hours of your order. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping, at which point we may be unable to cancel the order.
If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees. Please reply to the cancellation fee email within 24 hours or else the item will still be shipped out to you.
However, strictly no cancellation allowed for sales items.
If an item arrives and is defective, broken, or otherwise not in usable condition, first we will attempt to replace that item for you free of charge. If we are unable to offer a replacement due to lack of supply, we will instead offer a refund.
At the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc.
We only replace items if they are defective or damaged when you receive it. If item has been used then it is not eligible for exchange. You may send any requests by e-mail to email@example.com
To return your product, please contact us by email to obtain the return addressCustomer is responsible for all return shipping costs and we recommend that you send your return with a tracking number because unfortunately we cannot be responsible for lost returns.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are not responsible if you insert the wrong address. You'll need to make a new purchase.